FAQ – brandshoper.com


Need create a account?

You can browse on our website and checkout without creating an account. To create an account by providing an email address and creating a password. Once you've created an account, shopping with us will be even easier:

  • Save your details for speedier checkout
  • Save up to 6 delivery addresses
  • View all previous orders from your account
  • Track any order you're waiting to have delivered
  • If you choose to subscribe to our newsletter, we'll keep you up to date with all the latest fashion news.

How can I pay on your site?

When you check out, we offer express check out use PayPal. Credit Card will processed by PayPal also .Once you have placed your order you will receive another email from us and you will be taken to the payment site to complete your purchase. (Please check your junk mail if you have not received this within 24hours).

Import Duties or Taxes

All items price is not included tax please to know about your tax regulation. Customs or import duties are then applied once the package reaches its destination country. Any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees). We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change so we would advise you to contact your local customs office for current, up-to-date information prior to placing your order. 

How can I track my order?

When your order is despatched from our storage, we'll send you an email. If we have sent your order via courier, this email will contain a tracking number and a link to our courier’s website to tell you the current status of your delivery. Alternatively you can track parcels within My Account .

Please note that some international shipping will be sent via an international postal service and all option shipping has tracking number, so dont worry you will get the update status about your order .

What should I do if my order isn't delivered?

If your order has not been delivered within the timescales for your country, please Contact Us . Please remember to include your order number within your message as this will help us speed up the search for your order.

Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. If appropriate, a refund will be issued to your PayPal account.